common problem
How long is the delivery time?
• Ship within 24 hours after the order is confirmed.
• Express delivery generally takes 2-3 days.
• It may take 3-5 days in remote areas
• There may be delays during holidays
What payment methods are supported?
We support the following payment methods:
• Alipay
• WeChat Pay
• PayPal payment
How long is the warranty?
• The host warranty period is 12 months from the date of purchase
• Accessories (such as charging cables) are guaranteed for 6 months
• The battery warranty period is 6 months
• Man-made damage is not covered by the warranty
How to change the account password?
1. Log in to Jiaying's official website
Step 2 Enter the personal center
3. Click "Security Settings"
4. Select "Change Password" and follow the prompts
What should I do if the handle cannot be charged?
1. Check whether the charging cable is in good condition
2. Try to replace the charger or USB port.
3. Confirm whether there is any foreign object in the charging interface.
4. If the problem persists, please contact after-sales services.
How to connect the handle to the computer?
1. Connect the handle to the computer using a USB cable
2. Wait for the system to automatically install the driver.
3. Open Jiaying Game Assistant and check the connection status.
4. If you need to use Bluetooth connection, please press and hold the HOME button of the handle to enter the pairing mode.